09:00 – 10:00 Registration, welcome coffee-break

10:00 – 11:30 Part I. Interactive discussion “The management of business in Russia. How to remain at the top of success”

The existing business world differs by extreme mobility, variability, growth of level of uncertainty and a competition. It is not easy to operate business in such conditions. Therefore there are more and more examples of «an hour» success each year. While it is possible to rise in business on a wave crest, happy-go-lucky, it is necessary to struggle for the right to remain on top.

How the masters of management run the business in conditions of new reality?

• What helps them today to be successful – the professional management skills or developed leadership potential?

• Which new methods, approaches and technologies leaders use for achievement of company’s strategies goal?

For discussions are invited:

Alexander Kravtsov, president, «Expedition»
Bernar Luke, general director, Ozon.ru
Andrey Berezhnoy, general, director Ralf Ringer
Sergey Aslanyan, president, «Sitronics»
Kseniya Ryasova, president, Finn Flare
Max Tucker, managing director, BBDO Moscow
Vladimir Gerasichev, president, Business Relations
Sergei Rumyanzcev, general director, Russian Telephone Company
Igor Lutc, general director BBDO Moscow
Sergey Ivanov, general director MGTS

11:30 – 12:00 Coffee-break

12:00 – 13:30 Part II. Master-classes

«My way to skills of management. How I have created a successful business»

Klaus Kobjoll, the German restaurateur and hotelier, the owner of one of the most successful European conference-hotels Schindlerhof in Nuremberg; the business-consultant, the author of books of marketing issues, of sales efficiency increase and motivation of the personnel
 

13:30 - 14:30 Lunch

14:30 - 16:00 Part II. Master-classes

Dmitriy Potapenko, managing partner, Management Development Group Inc. (chain «Gastronomchik», «Prodeco», «Restoranchik») «Crisis ended up? So, we are coming to you. Strategies and tactics of fallen market»

Andrey Berezhnoy, general director Ralf Ringer

16:00 – 16:30 Coffee-break

16:30 - 18:00 Part II. Master-classes

Vladimir Gerasichev, president, Business Relations

Sergey Rumyanzcev, general directors, Russian Telephone Company

18:00 Cocktail

The second day programm

09:00 – 10:00 Registration, welcome coffee-break

10:00 – 11:30 Klaus Kobjoll. Secret of success of my business – sincerity. Part I.

1. Strategy of development of the company – a necessary component of profitable business

• Company Mission. The analysis of successful practice of Schindlerhof

• Strategic planning. The annual target plan. Effective practices of Schindlerhof

• There is nothing more constant, than change - new tendencies and old values. How to combine an invariable/customary «kernel» of business and to stimulate constant progress.

2. In focus - quality of service. The word service has lost its meaning. What in exchange/what is next? 

• To be different or to die: unique possibilities of successful business

• Differentiation from competitors due to quality of service - unique possibility of long-term success

• quality Pillars - four indicators of quality management

• the Control system of quality of service TUNE

11:30 – 11:45 Coffee-break

11:45 – 13:30  Klaus Kobjoll. Secret of success of my business – sincerity. Part II.

3. Employees as the key factor of success in Schindlerhof business

• the Only thing that it is impossible to copy, is a relation of the company to its employees and the relation of employees to its clients!

• the Team- a everlasting engine of steady and profitable business. How to hire "the correct"/proper personnel

• How to motivate employees and to inspire clients

4. Leadership as a necessary component of success of the company

• What leader is necessary for creation and maintenance of successful business

• 5 problems of the leader

• Our factor of success № 1 - "spirit" of the company

13:30 - 14:30 Lunch

14:30 - 15:45 Pekka Viljakainen. Making big money with new generation. Part I.

• Industrial leadership vs. new generation people leadership. Why leadership is more needed than ever – Trying to define winning model for 2020.

• What I have learned in past 20 years, while running international professional services business?

• Where I have failed and made mistakes worth of millions of euros? What we can learn about those?

• What was my practical approach to change and educate talents inside my own organization around the world?

• … And lastly… managing top talents in Russia, China, Finland or Germany varies a lot. How I should prepare my self for being truly international?

15:45 – 16:00 Coffee-break

16:00 - 17:15  Pekka Viljakainen. Making big money with new generation. Part II.

• How new generation of consumers see the world? What impact this has for winning business models?

• To be a winner of the game: What is the needed change agenda
  … for companies?
  … for their strategies?
  … for their leaders?

• TOP-DOWN leadership, heavy structures and controls are DOOMED to fail. What is the true option? How to run transformation? What are the right KPIs for change?

• How business models and support functions needs to develop to support new generation and very strong growth possibilities?

• Pekka’s 6 STEP change agenda (just a proposal) for senior executives deep dive more these topics.

17:15 - 18:00 Discussion between Klaus Kobjoll and Pekka Viljakainen

The first day programm